Terms & Conditions

Welcome to Santipur Handloom. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. General

  • By using this website, you agree to these Terms & Conditions.

  • Santipur Handloom reserves the right to update or modify these terms at any time without prior notice.

2. Products & Services

  • We offer authentic handloom products crafted by skilled artisans.

  • We strive to display product images and descriptions accurately; however, slight variations in color or texture may occur due to lighting and the handmade nature of products.

3. Pricing & Payments

  • All prices are listed in Indian Rupees (INR) and are inclusive/exclusive of applicable taxes (as mentioned).

  • We accept secure online payments through trusted payment gateways.

  • Santipur Handloom reserves the right to change prices at any time without notice.

4. Orders

  • Once an order is placed, you will receive a confirmation via SMS or email.

  • We reserve the right to cancel or refuse any order due to product unavailability, pricing errors, or suspicious activity.

5. Shipping & Delivery

  • Orders are processed and delivered as per our Shipping Policy.

  • Delivery timelines are estimates and may vary due to external factors.

6. Cancellation

  • Orders can be cancelled before shipment.

  • Once shipped, cancellation may not be possible. Please refer to our Cancellation Policy for details.

7. Returns & Refunds

  • Returns and refunds are handled as per our Return & Refund Policy.

  • Customers must follow the guidelines mentioned in the policy to be eligible.

8. Intellectual Property

  • All content on this website (images, text, logo, design) is the property of Santipur Handloom and is protected by applicable laws.

  • Unauthorized use or reproduction is strictly prohibited.

9. User Responsibilities

  • You agree to provide accurate information while placing orders.

  • You must not use the website for any unlawful or fraudulent activities.

10. Limitation of Liability

  • Santipur Handloom shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

11. Third-Party Links

  • Our website may contain links to third-party websites. We are not responsible for their content or policies.

12. Governing Law

  • These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

  • Any disputes shall be subject to the jurisdiction of West Bengal courts.

13. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

📞 Phone: +91 8759573211
📧 Email: support@santipurhandloom.com