At Santipur Handloom, we are committed to ensuring customer satisfaction by providing high-quality handloom products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

You may request a return or exchange under the following conditions:

• The product is damaged, defective, or incorrect

• The request is made within 48 hours of delivery

• The product is unused, unwashed, and in original condition with tags and packaging intact

Non-Returnable Items

We do not accept returns in the following cases:

• Products that have been used, washed, or altered

• Requests made after the return window (48 hours)

• Minor color variations due to screen differences or handmade nature

Return Process

To initiate a return, please contact us with:

• Your Order ID

• Reason for return

• Clear photos of the product (if damaged/defective)

📞 Phone: +91 8759573211
📧 Email: support@santipurhandloom.com

Our team will review your request and guide you through the return process.

Refund Policy

• Once the returned product is received and inspected, we will process your refund.

• Refunds will be issued to the original payment method within 5–7 business days.

Exchange Policy

• Exchanges are available for damaged or defective products only, subject to product availability.

Shipping Charges

• Return shipping costs may be borne by the customer unless the product is defective or incorrect.

Cancellation

Orders can be cancelled before shipment. Once shipped, cancellation is not possible.