🛍️ Orders & Products

What products do you offer?

We offer a wide range of authentic handloom sarees including Cotton, Jamdani, Linen, Khadi, Silk, Matka, and Muslin collections.

Are your products handloom or machine-made?

All our products are authentic handloom items, crafted by skilled artisans using traditional weaving techniques.

Will the product look exactly like the images?

We strive to display accurate images, but slight variations may occur due to lighting, screen settings, or handmade nature.

💳 Payments

What payment methods do you accept?

We accept UPI, Debit/Credit Cards, Net Banking, and other secure online payment methods.

Is Cash on Delivery (COD) available?

COD availability depends on your location and order value.

📞 Support

How can I contact customer support?

You can reach us at:
📞 +91 8759573211
📧 support@santipurhandloom.com

What if I receive a damaged or wrong product?

Please contact us within 24–48 hours with photos, and we will resolve the issue quickly.

🚚 Shipping & Delivery

How long does delivery take?

Orders are usually delivered within 3–7 business days depending on your location.

Do you provide all-India shipping?

Yes, we deliver across India.

How can I track my order?

You will receive a tracking link via SMS or email once your order is shipped.

🔄 Returns & Cancellation

Can I cancel my order?

Yes, orders can be cancelled before they are shipped. Please contact us as soon as possible.

Do you accept returns or exchanges?

Yes, we accept returns or exchanges as per our Return & Refund Policy.

🧵 Product Care

How should I care for handloom sarees?

We recommend gentle hand wash or dry cleaning to maintain the quality and longevity of the fabric.